Privacy Policy

1. Introduction

Welcome to the Poole & Bournemouth Pickleball Club (https://pbpickleball.co.uk/). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a session, or become a member of our club.

2. Who We Are (Data Controller)

For the purposes of the General Data Protection Regulation (UK GDPR), the Data Controller is: Poole & Bournemouth Pickleball Club Email: info [at] pbpickleball [dot] co [dot] uk Location: Poole and Bournemouth, United Kingdom

3. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Booking and Transaction Data: Details of sessions you have booked, membership status, and payment records.
  • Health and Safety Information: Information regarding medical conditions or injuries you voluntarily provide to ensure safe play, in line with our “physiotherapy best practice” values.
  • Visual Data: Photographs and videos taken during club sessions, tournaments, or social events for promotional purposes.
  • Technical Data: IP address, browser type, and usage data collected via cookies and analytics tools.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our services: Processing membership applications, booking courts/sessions, and managing club events via the Spond app.
  • To communicate with you: Sending booking confirmations, club updates, and responding to enquiries via Spond or email.
  • To manage refunds and credits: Tracking cancellations and issuing credits in accordance with our cancellation policy.
  • To manage player ratings: Sharing match results with DUPR (Dynamic Universal Pickleball Rating) if you participate in rated play.

5. Sharing Your Data

We do not sell your personal data. However, we may share your information with:

  • Club Management Platforms: We use Spond to manage events, bookings, and club communications. Your data (name, contact info, attendance) will be processed within the Spond ecosystem.
  • Affiliated Bodies: Pickleball England and the South West Pickleball League for membership, insurance, and league administration purposes.
  • Service Providers: Third-party companies that help us operate, such as payment processors (e.g., Stripe, PayPal) and website hosting providers.
  • Legal Obligations: If required by law to do so (e.g., for safeguarding or law enforcement).

6. Your Rights

Under the UK GDPR, you have the right to access, rectify, erase, or restrict the processing of your data. To exercise any of these rights, please contact us at info [at] pbpickleball [dot] co [dot] uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Third-Party Links

Our website contains links to third-party websites (e.g., Pickleball England, Spond, DUPR). We are not responsible for the privacy practices of these external sites.

9. Contact Us

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